Digital City

In Hamburg, the Senate aims to create a climate of innovation that promotes the development of modern digital applications and promotes networking between the participating companies and institutions.

A Digital City strategy encompasses more than the previous e-government and IT strategy, which focused on increasing the efficiency of the administration and the interface to specific groups of administrative customers. Since value-added processes in the economy are digitalizing just as much as the everyday life of citizens, the city is challenged to shape this development and to use it to increase the quality of life and economic power. For this reason, the Senate will address the opportunities offered by digitisation in all suitable initiatives and projects it supports. The Senate also sees great economic potential in the open source sector, which is to be promoted. Therefore, the Senate will increasingly test OpenSource solutions in the administration.

Hamburg is already on its way to becoming a digital city. Administrative services are increasingly being made available digitally in a low-threshold and customer-friendly manner. City institutions are implementing digital services. IT processes that have supported administrative work as tools are being replaced by complex and networked processes that largely structure the production process (e.g. ePers/KoPers). This means that digitisation is not just an issue for IT experts, but is moving into the core area of administrative management. The Senate will expand the services offered by the municipal administration on the Internet and also offer apps and mobile applications that citizens can use to report any need for action. In addition, it is to be examined which public authority services are possible without appearing in person and can therefore also be offered via the Internet.

(, 07.11.2017)