School Support Service for Hamburg schools

The digital media infrastructure of public schools in the City of Hamburg has been expanding steadily in the last years. The number of pedagogically used PCs, mobile end devices and other digital peripheral devices such as digital whiteboards has totalled over 27,000 devices. In addition, Hamburg has a pioneering role regarding the introduction and usage of new technologies in the educational sector.

Obviously, an affordable and professional IT-Support is necessary in order to facilitate the operational reliability of the IT-infrastructure within the defined boundaries of network configuration, and security and legal aspects. School-Support-Service (Schul-Support Service [3S]) was founded in the year 2000 out of this necessity. 3S is a cooperative project between HITeC e.V. and the Hamburg Ministry of Education (Behörde für Schule und Berufsbildung [BSB]).

3S supports all participating schools in close cooperation with the BSB and Dataport, in particular in the following fields:

  • technical counsel regarding the acquisition of digital media
  • troubleshooting for end devices used in lessons
  • change management for PCs and mobile devices used in lessons
  • in case of faulty networks: 3S is the first contact point for all public schools in Hamburg if there are errors within the educational network and forwards the tickets to the next level (e.g. Dataport) if needed

Currently, about 152 public schools are successfully supported by 3S. 3S is operated by approximately 30 Students  in addition to other academic staff employed by HITeC e.V. 3S makes it possible for students to gain practical experience and knowledge in the field of professional IT support, and simultaneously facilitates an affordable and professional IT-Support necessary for the complex IT-infrastructure found in public schools in Hamburg.

Cooperation partners:

  • Ministry of Schools and Vocational Training (BSB)
  • University of Hamburg
  • Hamburg University of Applied Sciences (HAW)
  • State Institute for Teacher Training and School Development